We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ebrainweb (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ebrainweb.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seems to work great! The family likes it. Just hard to position with the muscles in your neck to your shoulder. Stays upward a bit and I wish it did not. The heat part is very nice. Relaxing!
When I bought it I was expecting one that massage your neck not impulses of electricity. But it helps
I am suffering from neck pain badly. I feel much better every time after I use the massager for 15 minutes. It’s wireless and has a separate remote. It’s very moveable and portable. The two connectors are full of elasticity. They are able to move down and extend out a little bit, so it fits my neck perfectly. It’s really really comfortable and soft. It can warm up right around my neck area. The warming sensation is really nice. It delivers pretty decent pulsations. The battery life is really amazing. I recharge it about every 3 weeks. It is doing really great. It would be better if the remote has a screen and can show the current level and mode.
Fast shipping and product is as advertised. Just like a tens unit but without the cords and sticky pads. Really helps my neck pain!
Great product. Everything works like in the description. I am so glad I ordered this! Really helps with my neck stiff neck and neck pain. Highly recommended!
I've had headaches and a tense neck for a long time so I want to try this neck massager. Looks like a lot of people are recommending it. After several uses, I think I did have a big relief and I'm sleeping better at nights. I like that it's portable so I can still walk around while using it and don't have to sit still at the same place near the power outlet. There are 3 different massage modes and 15 levels. I think level 3 is already strong enough for me. The remote control is separated from the massager, I know some of these massagers don't have a separate remote control, I'm not sure which one is better. I guess having a separate controller is more convenient because you can see what buttons you are pressing but there might be a risk of losing the controller because it's small. The heat mode is also amazing. I'm really glad that I've bought this.
Fast delivery, great device, works well. Make sure you dampen you neck before using it for best results. Thank you
I recently bought this Neck massager, and I really love it. A very good product offering excellent value for money. It has 3 massage modes-all of them work beautifully. It combines three types of relief: acupuncture, knocks, and massage. My favorite one is the automatic mode, and the massage mode worked the best for me. The fact that you can increase and decrease the vibration according to your liking is really cool. If you like a little heat with the vibration, it has a button to add that as well. Just the right neck massager for you when you want to relax after a hard day’s work. It’s comfortable and good looking.
For the price it’s not bad. It has good power. And seems to do the job. The beeper when you change speeds is loud and annoying. Other than that seems to be ok.
I really like the look, it works good. The remote could be a little bit better quality.
I used it immediately after I received it. I often cause headaches from the cervical spine. Its heating function is very comfortable. The micro current pulse mode has different gears. You can find a suitable one according to your needs. Recommend!
I buy this neck massager for myself because I often sit at front of computer to play video games and that make my neck always feel Street. This electric pulse neck massager helps to relax my neck muscle and reduce my neck pain. Right now, I used it every night to relax before to bad, and it works pretty well. There are 3 different modes and 15 levels of strength to choose from. It's very easy to use, and also come with heat function. It looks pretty, great quality,, and with affordable price. No complain.
The neck massager works great for my mom. My mom always have neck problem and she got pains all the time with her neck, so I decided to buy the neck massager as a gift for her. She loves the massager and she said it really release her pain after only one time use. There are 3 treatments in 15 minutes, but they are very effective and there is heat option. Also, my mom said she can control the strength of the pulses, so it wouldn’t be too hard sometimes and it is very convenient too. Overall, the massager is worth of 5 stars
I was a little skeptical about buying it and if it would work but after using it, it is probably one of the best products for my neck I ever bought.
Oh how we really love this neck massager! The whole family! Husband and I work a ton in front of the computer and our neck always gets so stiff and sore. We just love putting this massager on our neck while watching TV in the night. It did feel a little weird first time though. Just be careful not to put it on high first if you don’t know how strong you can take because it may create involuntary muscle spasm while using it. It’s such a weird feeling! Lol! Father had shoulder surgery and he loves it too. I’m thinking about getting one for him as Christmas gift.
I’m so glad I bought this neck massager! Since working from home, I constantly get neck pain (and honestly pain all over). I was looking for something lightweight and wireless so that I am not restricted from moving around. This was perfect! At first, I was a little intimidated by the electric therapy aspect of it but it turns out to be nothing but relaxing. I have even been able to sleep better the past two nights since I’ve used it! I think this would make a great gift as well, so this is definitely going on my list of possible gifts for family and friends!
Appears to be a quality product. It works but heating isn't quite good. Will add review on effectiveness after using it for some time.